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When your child wants to use social media: a parent's guide


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Advice for parents when their child is beginning to use social media

Most popular social media services don’t allow anyone under 13 to join. Even so, lots of younger children manage to set up accounts. It’s hard to get reliable information on just how many underage users are on social media, but Ofcom estimate that half of UK 11-12-year-olds have access to their own accounts.

The 13+ limit is due to US privacy laws, not age appropriateness. The EU passed legal changes which would allow Europe’s minimum age for signing up to online services to rise to 16, but member states have the power to set their own age restriction. The UK has adopted the directive into UK law and opted to keep the age at 13. 

Still, many parents don’t want their children to have underage accounts. And even if your child is over 13, you may have decided they’re not quite ready for social media. So what can you do if you find out your child has a social media account and you’d rather they didn’t?

First steps

The best way to stop your child using social media before you think they’re ready is to talk about it before they create an account. Research by the NSPCC claims that only 3% of nine year olds whose parents say they are not allowed on social media still have an account, so it’s possible that making your feelings known will be enough.1 And if your child is over 13 but you think they’re not quite ready, it’s especially important to talk to them in advance, because there’s less you can do to get rid of their profile once it’s created.

‘Find out why they signed up and explain your concerns’

If you find out your child has joined a social media service without your permission, try to discuss it with them before taking any other action. Find out why they signed up and explain your concerns. Of course, your child might not want to delete their account – or they might not be able to. Some services (like Instagram) don’t require you to verify the email you use to sign up, so if you join with a fake or misspelled email address and then forget your password, you won’t be able to get a new one. You have to confirm your password to delete an Instagram account, so if your child doesn’t remember theirs, any pictures they’ve posted will stay up.

Reporting underage accounts

If you and your child have decided to get rid of an account but they’re not able to delete it, you might still be able to have it removed. Many social media platforms have a policy of removing accounts that are proven to be underage. Usually, this involves filling out a form with the details of the profile you want to report and the child’s actual age. In some cases you might be asked to provide proof that the child is the age you claim.

You won’t be able to have your child’s account removed if they’re over the age specified in the terms and conditions, even if they don’t have your permission to be on the site.


You can report underage accounts using this form. Facebook’s policy is to delete accounts if there is proof that the account holder is under 13. They won’t be able to take action if they can’t be sure of the child’s age.


Many parents say Instagram is one of the most popular social media platforms with young children. You don’t have to be over a certain age to look at photos posted publicly on Instagram, but if you want to make your own account, the age limit is 13+. You can report underage Instagram accounts here.


You can report underage accounts to Twitter using the privacy form. Select ‘I want to report an underage user’s account’ and fill in the details below. You’ll also have to provide your email in case they need to follow up on your report.


The popular messaging service is loved by children but also often used by families who set up groups to keep in touch. Some teachers use WhatsApp to set up homework groups. Until recently, you could sign up at 13 but WhatsApp changed the rules following the implementation of the GDPR in May 2018, stating you will have to be 16 to use the service. It's not yet known how this will be enforced or what will happen to accounts already set up by those who are under 16 when the changes are enforced. You can find out how to delete a WhatsApp account here.


YouTube is hugely popular with children. You don’t need to be over a certain age to watch videos on the site (although very young children might be better off using YouTube Kids, which only features child-friendly videos). To comment or share your own videos you’ll need a Google account, which requires users to be 13 or older.

YouTube says that if a video is flagged (marked for review by another user) and they find out that the person who posted it registered with a fake age, they’ll remove the account. If you want to report a child’s account directly, you’ll need to fill out the form for reporting abuse, select child endangerment, and specify that you’re reporting an underage account in the free flow description text box.

The advice published on Parent Info is provided by independent experts in their field and not necessarily the views of Parent Zone or CEOP.

Updated: ​May 2018

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