FAQs

What is Parent Info?

Parent Info is a free web service providing expert information to parents and carers to help them build children’s wellbeing and resilience

This service is provided by the National Crime Agency’s Child Protection Command CEOP and The Parent Zone the experts in digital family life..

The content on Parent Info is produced by leading experts and specialist organisations and carefully curated for schools by Parent Zone. Topics covered include sex, relationships and the internet, body image and peer pressure, as well as broad parenting topics like ‘how much sleep do teenagers need?’

Like CEOP’s Thinkuknow programme, some of the content covers internet safety, but it all starts from the assumption that young people don't separate their online and offline lives, and that the issues for parents are often the same. The aim is ultimately to help children to be discriminating, web-literate and resilient.

Anyone can access the Parent Info articles via the Parent Info website for free, anywhere in the world, on any device that is connected to the internet.

Schools and other organisations that engage with parents can register for additional tools and resources.

 

What is available for schools/organisations?

The Parent Info embed allows schools/organisations to embed Paret Info content directly on their own websites.

This means that parents can easily access the expert Parent Info content on your own website that they are already familiar with.

The embed is automatically updated so the latest content is always available on your website.and the content can be configured to fit different spaces or to filter out certain content.

Alongside the embed Parent Info also provides free resources to help you inform parents/ colleagues about Parent Info and how it can help them.

 

What does my school or organisation need to do to take part?

To embed Parent Info content into your own website you will need to become a registered member.

You'll need to register on the Parent Info site by providing your contact details and school/organisation address. 

Once you have registered and your account has been activated you will be able to access the Parent Info embed code. This is similar to the embed code you can get for You Tube videos

You will need to be able to put the embed code into your own website or learning platform.

Getting the embed code into your website will depend on how your website or platform is set up and what permissions you have - you may need to discuss this with you systems adminsitrator or similar.

 

What does the embed look like?

The Parent Info embed is designed to provide easy, quick access to the latest expert articles on Parent Info.

The embed is available in three sizes, full page, wide and narrow. This allows you to integrate the content into your exsiting website layout.

Example of full page Parent Info embed:

 

Can I customize the Parent Info embed?

Yes. You can choose from three different sizes: Full page, wide and narrow. 

You can also filter content to only show the articles that are appropriate for Primary school pupils.

 The Parent Info embed is designed to be very quick and easy to set up for users with less technical knowledge or permissions to edit their own site

If you require greater customisation of how Parent Info content is displayed or greater control over which articles are included you may wish to use the RSS Feed instead.

 

What is the RSS Feed?

An RSS (Really Simple Syndication) Feed provides regularly updated summaries of web content, including headlines that link to full versions of that content. An RSS feed can be read by an RSS reader program or it can be used to embed content into a website. For those with the technical knowledge and permissions, RSS provides a much more customisable way of embedding Parent Info content on your website- However, depending on your role, you may need additional support and permissions to do this on your own site. 

We recommend using the Parent Info Embed rather than the RSS feed in most cases. However, if you would like to use RSS instead of the iFrame Embed the option is available.

An RSS feed is available for each Advice categories. The feeds can be accessed by selecting 'Advice' and then choosing the relevant category. The Parent Info RSS Feeds include title, summary, and links to the full articles.

 

Will you release new content? How often?

We generally aim to release new content each week New articles are displayed in the home page and will automatically show at the top of the list in your Parent Info Embed.

If you have opted in for the Parent Info newsletter you will also receive an email once a fortnight alerting you to new articles and other related news. 

 

Where do I go if I need support?

You can reach us at support@parentinfo.org. Please don’t hesitate to get in touch if you have questions, comments or suggestions on how we can improve the service.

Due to the many different platforms available, the way a website can be set up and the different permissions that you may need, we may not be able to provide as much help on problems with embedding the code into your own site. We are always happy to help wherever we can, however, if you have specific questions about permissions or how to paste the Parent Info embed code into your site then we suggest you contact your IT provider, website manager or systems administrator in the first instance.